Returns & Exchanges

At Brooklyn Shoe Supply, we stand by the craftsmanship of our footwear and offer a 30-day return window for all unworn, original-condition items. We want to ensure you find the perfect fit and style for your journey, so we make our exchange and return process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to download and print a prepaid shipping label, which will be sent directly to your registered email address.

• 3.
  Pack with Care

  Place the shoes in their original packaging and box to prevent damage during transit, ensuring all tags remain attached.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.